Submit a support ticket

Having trouble with Response Templates? Need help getting started? Fill out the form below and we’ll get back to you within 1–2 business days.

Need a custom add-in?

Business customers interested in custom Outlook or Office 365 add-in development are welcome to contact us at hello@lookoutsoftware.com.

Frequently asked questions

How do I install Response Templates?

Visit Microsoft AppSource and search for "Response Templates for Outlook 365" by Lookout Software. Click "Get it now" and follow the prompts to add it to your Outlook 365 account.

Is Response Templates really free?

Yes, Response Templates is completely free to use. There are no hidden fees, premium tiers, or subscriptions. Simply install it and start creating templates.

Can I use templates in new emails, not just replies?

Absolutely. Response Templates works when composing new messages, replying to existing emails, and adding content to forwarded emails.

How do I create a new template?

Open the Response Templates side panel in Outlook, click the create/add button, enter your template content, give it a name, and save. It's available for immediate use.

Can I edit or delete a template after creating it?

Yes. You can edit or remove any template at any time directly from the Response Templates side panel. Changes take effect immediately.

Does Lookout Software build custom add-ins?

Yes! Business customers who need custom Outlook or Office 365 add-ins are welcome to contact us. We'd love to discuss how we can build a solution tailored to your needs.

Where is my template data stored?

Your templates are stored within your Outlook 365 environment. Lookout Software does not collect, transmit, or store your email content or template data on our servers.